Accepts Returns [accepts_returns] Field for Product Feeds

Optional for ChatGPT

The accepts_returns attribute specifies whether a product can be returned after purchase.
This information is used by ChatGPT to improve buyer trust, clarify post-purchase conditions, and support AI-powered checkout experiences.

This field does not affect how the product is displayed on your website.
It is used exclusively within the ChatGPT commerce ecosystem.

When to use

Use this field if your store allows product returns (refunds, store credit, or standard returns).

It is especially recommended when:

• You enable ChatGPT checkout

• You sell physical products

• You want to reduce purchase hesitation in conversational commerce

• [accepts_returns] accepts:

  • true → Returns are accepted
  • false → Returns are not accepted

Format

• Type: Lower-case string (boolean)
• Accepted values: true, false
• Repeated field: No
• Schema.org property: Not applicable (AI-only field)

Examples:

Minimum requirements

Note: If omitted, ChatGPT may assume that returns are not accepted.

• Use true only if returns are genuinely accepted.
• Ensure consistency with your return policy and legal pages.
• Do not set true if returns are not allowed.
• Avoid inconsistencies with [return_policy] or [return_deadline_in_days].

SEO / AI Tip

While accepts_returns does not directly impact ranking, it contributes to trust signals used by AI systems.

Products with clear return conditions are more likely to:

• Be eligible for AI-powered checkout
• Be recommended confidently by ChatGPT
• Reduce friction in conversational buying journeys

For best results, combine this field with:

• [accepts_exchanges]
• [return_deadline_in_days]
• [return_policy]

Official Source: ChatGPT Product Feed Specs